1. Cancellation Policy
An order may be cancelled only if it has not been dispatched.
To request a cancellation, please email us at support@selective Skin.in with your order number and cancellation request.
Once an order has been dispatched or handed over to our delivery partner, it cannot be cancelled.
Where an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method within seven working days after the cancellation request is approved.
Selective Skin may cancel an order due to circumstances including:
· Product unavailability;
· Payment failure;
· Incorrect pricing or product information;
· An incomplete or incorrect delivery address;
· Suspected fraudulent activity;
· The delivery location being unserviceable; or
· Any operational, regulatory or legal restriction.
Where Selective Skin cancels a prepaid order, the full amount paid for the cancelled order will be refunded to the original payment method.
2. Returns and Replacements
7-day easy returns (unopened products). If you are not satisfied with your purchase, you may return any product that is unopened, unused and in its original sealed packaging within 7 days of delivery for a full refund of the product price. To start a return, email support@selective Skin.in with your order number within 7 days of delivery; we will arrange a reverse pickup where serviceable, or share a return address. Refunds are initiated to the original payment method (or by bank transfer for Cash on Delivery orders) within seven working days of the returned product passing our quality check. Shipping charges, if any, are non-refundable except where the return is due to our error.
Because our products are consumable and hygiene-sensitive, opened, used or partially consumed products cannot be returned for change of mind. In addition, a replacement or refund request may be made at any time within 48 hours of delivery where:
· The product was damaged during transit;
· The product received has a physical or manufacturing defect;
· An incorrect product was delivered;
· A product was missing from the order;
· The product was leaking;
· The product seal was tampered with at the time of delivery; or
· The product was expired at the time of delivery.
You must notify us within 48 hours of receiving the order by emailing support@selective Skin.in
Requests submitted after this period may not be accepted, except where required under applicable law.
3. Information Required for a Claim
Your email should contain:
· Your order number;
· The name of the affected product;
· A brief description of the issue;
· Clear photographs or videos showing the issue;
· Photographs of the outer delivery package and product packaging;
· The product’s batch number and expiry date, where applicable; and
· An unboxing video, where available.
Please retain the affected product, its original packaging, labels, invoice and delivery materials until the claim has been reviewed.
Providing photographs or videos does not automatically guarantee approval. Each request will be reviewed and verified by our customer-support and quality teams.
4. Non-Returnable Products
A return, replacement or refund will ordinarily not be accepted where:
· The product has been opened, used or partially consumed;
· The product seal has been broken after delivery;
· The product or its packaging has been altered or tampered with by the customer;
· The batch number, label or expiry information has been removed or altered;
· The original packaging is missing;
· The request is made after the applicable reporting period;
· The customer ordered an incorrect product;
· The request arises from a change of mind and the product has been opened, or the request is made more than 7 days after delivery;
· The customer did not like the product’s taste, smell, colour, texture, appearance or packaging;
· The customer expected different or specific results from using the product;
· The product was not stored or used in accordance with the instructions provided;
· The product was damaged after delivery due to misuse, negligence or improper storage;
· The customer provided an incorrect or incomplete delivery address; or
· Delivery could not be completed because the customer was unavailable or refused to accept the order.
Individual experiences with wellness products may vary. A product not meeting a customer’s personal preferences or expectations will not, by itself, constitute a product defect.
This section does not limit any rights or remedies available to a customer under applicable law.
5. Review and Verification
After receiving the required information, we will review the request and may ask for additional photographs, videos, documents or information.
We may also arrange for the affected product to be collected for inspection.
Please do not send any product back to us without receiving written return instructions from our customer-support team. Products returned without prior approval may not be accepted.
Once the product and supporting information have been inspected, we will notify you whether the request has been approved or rejected.
6. Approved Claims
Where a claim is approved, Selective Skin may provide an appropriate resolution depending on the nature of the issue, including:
· Replacement of the affected product;
· Replacement of a missing item;
· A full refund for the affected product;
· A partial refund, where appropriate; or
· Another remedy agreed with the customer.
Replacements are subject to product and inventory availability.
Where a replacement product is unavailable, we may issue a refund for the affected product.
7. Refund Timelines
Prepaid orders
Approved refunds for prepaid orders will be processed to the original payment method within seven working days.
Cash-on-delivery orders
Where cash on delivery is available, approved refunds will be transferred to a valid Indian bank account or UPI ID provided by the customer within fourteen working days.
Customers are responsible for providing accurate refund details. Selective Skin will not be responsible for delays caused by incorrect or incomplete information provided by the customer.
After a refund has been processed by us, the time taken for the amount to appear in the customer’s account may depend on the bank, payment gateway or payment-service provider.
Shipping charges, cash-on-delivery charges or other non-product charges may not be refundable unless:
· The complete order was damaged, defective or incorrect;
· The complete order was lost in transit;
· The order was cancelled by Selective Skin; or
· A refund of such charges is required under applicable law.
8. Promotional Products, Bundles and Free Gifts
Where an eligible product was purchased as part of a bundle, promotional offer or discounted combination, the refund amount may be calculated after accounting for the applicable offer and discount.
Free products or gifts supplied with an order may need to be returned in unused and original condition where the entire order is approved for return.
Missing or damaged complimentary products may be replaced subject to availability but may not be eligible for a cash refund.
Where a customer returns only part of a promotional bundle, the refund amount may be adjusted based on the standard price of the products retained by the customer.
9. Marketplace Purchases
Orders placed through Amazon, Flipkart, Nykaa, quick-commerce platforms or any other third-party marketplace are primarily governed by the return, refund, replacement and cancellation policies of the platform through which the purchase was made.
Customers should initiate their request directly through the relevant marketplace.
Selective Skin may separately assist with genuine product-quality or manufacturing concerns. However, cancellations, replacements and refunds for marketplace orders will ordinarily be processed by the relevant marketplace and not directly by Selective Skin.
10. Delivery Refusal and Failed Delivery
Refusing to accept a dispatched cash-on-delivery order will not be treated as a valid cancellation request.
Where an order cannot be delivered because:
· The customer provided an incorrect or incomplete address;
· The customer was unavailable;
· The customer refused to accept the order;
· The customer could not be contacted;
· The delivery location was inaccessible; or
· Delivery was unsuccessful after the permitted number of attempts,
the order may be returned to Selective Skin.
Any refund in such circumstances may be processed after deducting the applicable forward-shipping, return-shipping, cash-on-delivery or handling charges, to the extent permitted under applicable law.
Repeated refusal of orders, provision of incorrect addresses or misuse of the returns process may result in restrictions being placed on future cash-on-delivery orders or transactions, subject to applicable law.
11. Lost or Undelivered Orders
Where an order has been dispatched but is not delivered within the estimated delivery period, please contact us at support@selective Skin.in
We will coordinate with the delivery partner to investigate the issue.
Where an order is confirmed as lost in transit, Selective Skin may provide a replacement or refund, subject to verification and product availability.
Delays caused by circumstances outside our reasonable control, including weather conditions, natural disasters, government restrictions, strikes, logistical disruptions or force-majeure events, will be handled on a case-by-case basis.
12. Contact Us
For cancellations, returns, replacements or refund-related requests, please contact us at:
Email: support@selective Skin.in
Company: Everyou Consumer Private Limited
Brand: Selective Skin
Registered office: Plot No 2, Sector 43, Golf Course Road, Galleria DLF-IV, Gurgaon, Galleria GLF-iv, Haryana, India, 122009
Please include your order number in the subject line of your email.
13. Policy Updates
Everyou Consumer Private Limited may update this Policy periodically to reflect changes in our products, processes, business practices or legal obligations.
Any updated version will be published on the Selective Skin website along with its revised effective date.
The policy applicable to an order will ordinarily be the version published on the website when the order was placed, unless applicable law requires otherwise.